Effective Date: November 2025

1. Introduction

Winston Patrol Security Services Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or use our services.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, phone number, email address, physical address, or company details — collected when you contact us, request a quote, or fill out a form.
• Service Information: related to your property or security needs, such as site location, risk level, or service preferences.
• Website Usage Data: including your IP address, browser type, device information, and pages visited (via cookies or analytics tools).
• Communication Data: emails, messages, or WhatsApp conversations sent to or received from our team.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide requested services.
• Prepare quotations, contracts, or reports for your site.
• Improve our services and customer support.
• Send updates, safety tips, or offers relevant to your security needs.
• Comply with legal obligations and industry standards.

We do not sell, rent, or trade your personal information with third parties.

4. Sharing of Information

We may share your information only in the following cases:

• With authorized employees who require it to deliver services.
• With trusted partners or service providers (e.g., alarm system technicians, monitoring partners) who assist in service delivery under confidentiality agreements.
• When required by law enforcement or other legal processes.

All data shared is handled securely and only for legitimate operational purposes.

5. Data Retention

We keep personal information only as long as necessary to provide our services, fulfill legal requirements, or resolve disputes. You can request deletion of your data at any time (see “Your Rights” below).

6. Data Security

We implement strict physical, technical, and administrative measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encrypted storage, secure servers, and staff confidentiality training.

7. Your Rights

You have the right to:

• Access and review your personal data.
• Request correction of inaccurate information.
• Withdraw consent or request deletion of your data.
• Opt-out of marketing communications at any time.

To exercise these rights, contact us at wistonpatrolservices@gmail.com or via WhatsApp at +254 722 853 437.

8. Cookies

Our website uses cookies to enhance user experience and analyze site traffic. You can adjust your browser settings to disable cookies, though this may affect functionality.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Winston Patrol Security Services Ltd
Mega City Mall, Kisumu, Kenya
0722 853 437 | wistonpatrolservices@gmail.com